“Payment Processor Discontinued.”
Those words can strike horror for any merchant. It’s the kind of message no business wants to receive, and it calls for fast action.
ChargeLogic announced they are discontinuing some core payment processing features in ChargeLogic Connect for Microsoft NAV software users. With the end-of-life date now passed, many businesses are scrambling to find solutions because, let’s face it:
#1 - No one wants to explain to customers why their payments aren’t going through.
#2 - When payments stop, so does your cash flow—meaning you’ve got to move quickly to keep operations running smoothly.
So, what’s the next step (besides panic) if you’ve received this message?
Time is of the essence, but don’t panic.
In this article, I’ll cover the steps you need to take now – from evaluating your current setup to finding an integrated solution and replacement for discontinued payment processing services that will keep your business moving forward.
So take a deep breath – maybe even grab your favorite stress ball – and let’s dive into some important considerations to navigate this tricky situation.
Reassessing Your Payment Processing Needs
Since you’ll need to move to a new payment processing solution, this is the perfect time to reassess your needs and ensure your next choice fits both current and future demands. Considering the following guidelines is vital:
Integration with Microsoft Dynamics 365 or Business Central: You’ll want an open, modern solution that provides seamless integrations so you can manage transactions, customer data, and invoicing directly within Business Central.
This critical step will simplify your workflows and improve data accuracy.
An open, modern solution means you can utilize an AppSource solution that provides multiple gateway and processor options out-of-the-box, allowing you the freedom to choose your own merchant service provider.
Security and PCI Compliance: Essential and non-negotiable, security is like oxygen for your business—the backbone of every transaction.
Choose a solution that prioritizes real-time vaulting, tokenization and encryption to reduce PCI compliance risks and keep your customers’ data safe.
Flexibility and Scalability: A SaaS-based solution that scales with your business helps you be ready for whatever comes next - sort of like wearing stretchy pants to Thanksgiving dinner.
Look for an open, modern solution that supports multiple payment gateways, global currencies, and alternative payment methods including ACH/eCheck.
Prioritizing flexibility ensures you’ll be prepared for increased transactions and a range of payment methods.
Cost Transparency: Avoid surprises by choosing a solution with clear, competitive pricing.
Options like interchange plus pricing provide better control over fees, so you can keep costs down as your transactions increase.
Define these needs now, and you’ll be better prepared to find a payment processor that supports your operations efficiently and securely.
Why an Open and Modern Payment Solution Is Essential
Once you’ve identified your credit card processing needs, the next step should be understanding why an open and modern payment solution is so vital for businesses using Microsoft Dynamics 365 Business Central.
Here are seven transformational advantages of an open, modern integrated payment solution compared to “closed” or monoline systems:
Seamless Data Flow
An integrated payment solution ensures real-time data synchronization between your payment system and financials.
No more headaches of manual entry errors – payment records remain accurate and up-to-date without delays in payment reporting.
Streamlined Operations
Integrated solutions allow you to manage transactions, customer data, and invoicing from within Business Central, increasing operational efficiency and empowering your team to focus more on growth.
Enhanced Security
With centralized tokenization and encryption processes, you’ll establish secure transactions across all payment methods, reducing PCI compliance risks.
Scalability
Like those stretchy Thanksgiving pants we spoke of earlier, an integrated solution grows with your business.
Whether you’re entering new markets, expanding your product line, or increasing transaction volumes,
Business Central’s open architecture allows you to add new gateways and payment methods when needed.
Freedom of Choice
Tired of being locked into a single provider? Open solutions allow you to choose your processor or gateway for flexibility to adapt to changing business priorities or regional requirements.
Global Payment Options
As your business grows, you may need to accept payments in multiple currencies.
In an open, integrated solution like Business Central, you can support international transactions, allowing you to process payments in any currency within the same SaaS-based solution (no additional add-on SaaS solutions are required).
Alternative Payment Options
You may decide to add less costly payment methods, like ACH, to offer even more options for both you and your customers.
An integrated solution makes this easy by streamlining setup and managing multiple payment types all in one place.
For users who have experienced an end-of-life software support scenario as it relates to customer payments, USTPay’s integration with Dynamics 365 Business Central delivers an open, flexible, modern platform that streamlines operations, strengthens security, and ensures a smooth transition to keep your business running without interruption.
An open, modern payments integration also creates built-in redundancy so that you are not at risk when a particular payment processor announces a product end-of-life.
Best Practices for a Smooth Transition
Switching to a new payment software integration can feel like a heavy lift, but the benefits are worth the time and effort. Here are a few best practices that can make the transition easier:
Do Your Research: Consult a Microsoft Partner or payment solution expert to explore options that align with your specific business goals and ensure a solid fit with Dynamics 365 Business Central.
Plan Ahead and Move Quickly: Procrastination will only delay your success, and starting sooner will minimize the chance of disruption. Begin by developing a timeline to keep everything on track and minimize any gaps in payment processing.
Always Test the New System Before Full Deployment: Find and fix any potential issues by testing before the new system goes live. This is essential to ensure a seamless experience for your team and your customers.
How USTPay Can Help
For users of traditional payment app solutions – or anyone looking for a secure, efficient alternative – USTPay provides a seamless integration with Dynamics 365 Business Central.
Manage payments and financial data within one unified platform, streamlining operations and improving data accuracy. With access to over 120 payment gateways, USTPay offers the flexibility to choose the best option for your business and supports global payment methods and currencies to accommodate growth.
USTPay prioritizes security with advanced tokenization, minimizing the need to store sensitive credit card information and ensuring PCI compliance, making it an exceptionally secure choice.
And USTPay’s support continues after setup, with ongoing assistance post-transition, so you can navigate any challenges and optimize your payment processes.
The greatest takeaway I’d like you to gain from this article is that acting quickly when your payment software solution is discontinued is critical to minimize disruptions.
Waiting too long could lead to even more operational headaches down the line, so don’t delay – put down that stress ball—you’ve got this!
With the right payment solution, you’ll keep your business running smoothly and avoid unnecessary stress.
Reach out to USTPay today to ensure a seamless transition and safeguard your payment processes from future disruptions.
About Wade Tetsuka:
Wade Tetsuka is a visionary leader with over 15 years of experience as President of U.S. Transactions Corporation, where he has helped transform the landscape of B2B merchant services.
His deep expertise in finance, coupled with a keen understanding of compliance and client management, has positioned UST–a leading payments software provider and Independent Software Vendor (ISV) for Microsoft Dynamics 365–as a trailblazer in helping businesses save money and streamline payment processes.
As the founder of Presidential Forum LLC, an exclusive network for C-level executives, Wade fosters thought-provoking discussions that shape industry trends and leadership strategies. His commitment to excellence and forward-thinking approach make him a sought-after voice in both the merchant services and executive leadership arenas.
Connect with Wade on LinkedIn.