Director, Association Management and Nonprofit Solutions, RSM US LLP
Craig calls upon extensive leadership, technology, and operations experience in the Association and Non-Profit space to provide his customers with transformative solutions and guidance Having worked both, in an association and as a vendor to the industry, he has built a reputation for operational and service excellence. Craig served as the Chief Customer Officer for Avectra, the leading provider of association management software. In that role he oversaw a staff of 120 and was responsible for delivering professional services, training, and customer support to more than 1,750 organizations. Additionally, Craig served as the Chief Information Officer for the National Association of College & University Business Officers (NACUBO). Craig brings a keen insight and understanding into building high performing teams that began with his experience as a U.S. Naval Officer. As a Navy Supply Corps Officer, he was selected to lead and staff the Joint Chiefs of Staff Flag Dining Facility for then Chairman Colin Powell. Following his military career, Craig held sales and operational leadership roles as General Manager, mindSHIFT Technologies and professional services firms System One Technical and MBA Management. His unique blend of experience provides Association and Non-Profit clients a unique and valuable perspective for success. Craig completed his undergraduate studies at the United States Naval Academy and received his MA from Marymount University.