W235: Collaboration of the Future – Telephony, Mobilization, User Experience. Where Are You Taking Your Association?
Wednesday, May 11, 2022
11:00 AM - 12:30 PM (EASTERN TIME)

1. What are some important vendor considerations for UCaaS & Collaboration?

2. What are most relevant features and what are some benefits of having UCaaS?

3. What are some Before/After success stories of UCaaS solutions?

  a. APHA

  b. NCRC

  c. American Academy of Otolaryngology

  d. Futures Industries Association

  e. National Association of Federal Credit Unions

4. What will be the hybrid work model after everyone receives Covid vaccinations?

5. What are different platforms for evaluating UCaaS? (Broadsoft, Proprietary, MetaSwicth Teams, Zoom, with end points such as Cisco, Mitel, Polycom, Yealink, Cisco, etc.)

6. What does Microsoft Teams bring to a remote working environment? Which carriers offer a true Direct Routing solution and which carriers provide a true Native Teams Experience?

7. What are the benefits of Zoom vs. the benefits of Microsoft and/or a hybrid approach?

Learning Objectives
  • This course is designed to help not-for-profits define the role of hybrid-work – in-office and remote work – in their organization and the best technology approaches to ensure security, productivity, collaboration and cost-effectiveness
  • You will learn about the “why” behind unified communications (UC), key features and benefits as well as the top considerations when selecting a UCaaS or collaboration platform
  • Finally, you will learn how to leverage Ali Niroo to help you and your organization
Adam Kuhn
Director of IT, FIA (Futures Industry Association)
FIA is the leading global trade organization for the futures, options and centrally cleared derivatives markets, with offices in Brussels, London, Singapore and Washington, D.C. Adam was an English major in college – so of course he ended up being a leader in the association technology space. But seriously – being able to explain how technology works in an organization is half the battle in gaining adoption – whether it is in the mailroom or the boardroom. Adam’s passion is making sure that technology facilitates productivity in an organization – rather than impeding productivity, whether you are working at home or working in the office or somewhere in between.
Ali Niroo
CNSG Founding Member, AppSmart
Ali Niroo, a Founding Member of CNSG, is one of the channel’s foremost experts in IT and digital transformation including cloud communications, contact center, network, connectivity, and cybersecurity. With a proven background spanning 13 years, working with some of the largest and most recognized companies and brands, Ali is well versed in what drives favorable technology outcomes – client engagement, solution alignment and unrivaled support. His network includes 200+ partners, 3,000+ clients and a catalog of 500+ global technology providers. Ali lives in Potomac, MD with his wife and three boys including newborn Duke who was born earlier this month. He is a graduate of James Madison University where he played Division 1-AA football. In his free time, he enjoys coaching flag football.
Dave Hopper
Director of Sales Engineering, AppSmart
Dave Hopper has 23+ years of experience in telecommunications, IT and cloud. As the Director of Engineering at CNSG, David supports Ali and his team in designing custom, end-to-end technology solutions including SD-WAN, UCaaS, CCaaS, SaaS and DR from a portfolio of 500+ providers. Dave lives in South Pleasant, South Carolina with his wife of over 20 years and two children. He is an avid baseball fan, BBQ master and Clemson Tigers Alumni. In his free time, he enjoys spending time with family and friends on his boat – having fun, fishing, and finding shark teeth and other fossils.
Level Intermediate Delivery Group Internet-Based
CPE(NASBA Category) Information Technology Reviewer Wade Tetsuka, CPA
CAE (Field of Study) Administration CPE/CAE Credits 1.5
Prerequisites and advance preparation needed 1-2 years IT and/or communications experience Cost $0.00
Refund and Complaint Resolution Policy:

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: