W226: Returning to the Office? Top 3 Areas to Focus on for an Optimized Post-Pandemic Workplace
Tuesday, February 1, 2022
11:00 AM - 12:30 PM (EASTERN TIME)

We all want the return to the office to be a positive experience for employees and clients.  Join us to review best practices gathered from over 2,000 clients and leave with the information and tools you need to optimize your hybrid work environment!

Learning Objectives
  • Understand how to define your user identities and optimize the user experience for remote and onsite participants
  • Learn the key IT and network resources required to optimize user productivity at home and in the office.
    Get tried and true strategies to adjust your security posture for the new perimeter.
  • Master the methodology to maximize your investment and gain organizational support
David DeCillis
CISSP, Senior Product Specialist, Network & Security at ARG - IT Clarity
With over 25 years in IT and 20 years leading IT teams, Dave offers real world knowledge of how to gain buy-in to roll out new technology. Dave has made technology purchasing decisions and overseen countless infrastructure and software implementations across the country to thousands of users. During his previous role, he built out an IT staff and systems to transform the IT acquisition and roll-out strategies for one of the nation’s leading trucking and logistics organizations. In addition to his IT leadership experience, Dave also brings 6 years of experience managing network integration projects and support for a Maryland-based VAR. DeCillis earned his BS in Business Information Systems from Stevenson University and holds a CISSP certification.
John Cooper
Senior Solution Specialist, UCaaS/CCaaS
With over 15 years of experience in the contact center and enterprise communications markets, John Cooper has deep domain expertise from assisting thousands of clients across a range of industries and geographies, delivering strategic consulting and intelligence regarding the converging fields of contact center, customer experience, enterprise communications and collaboration. John earned his bachelor’s with honors from Villanova University and is a Microsoft Certified Engineer.
Jim Begley
Director of Cloud Solutions at ARG, Inc
With 20+ years of experience in infrastructure operations and delivery, Jim has deep domain expertise from assisting thousands of clients across a range of industries and geographies. Jim delivers strategic consulting and insight regarding the changing landscape of cloud services and solutions and their security and compliance implications. Jim earned his bachelor’s degree from George Mason University and his MBA from Mercer University. Prior to joining ARG, Jim held leadership positions in operations, engineering, and product management at the likes UUNET, INAP, Latisys/Zayo Data Centers, Windstream Hosted Solutions, Dell/EMC.
Jeff Milford
Director, Unified Communications Solutions at ARG, Inc
With over 25 years in the industry, Jeff is widely recognized as one of the nation’s foremost experts in voice, web, and video collaboration. Jeff has provided communications support and recommendations for thousands of clients ranging from Presidential campaigns and top enterprise organizations to associations and law firms. During his career he has saved clients millions of dollars through his recommendations and strategic leadership. Jeff earned his bachelor’s degree from Washington State University.
Michael Shonholz
Chief Revenue Officer at ARG, Inc
Serving as Chief Revenue Officer for ARG, Mike leads consulting, partnerships and marketing. Mike Shonholz joined ARG as Chief Revenue Officer in 2019 from publicly held IT solutions and services heavyweight CDW where he was responsible for executing the growth and management of the company’s Aggregation, Infrastructure, & Managed Services business. Among his many accomplishments, Mike has been pivotal in establishing partnerships with leading industry providers and managing solution architects to developing relevant offerings, go to market strategies, and programs to successfully grow revenue and solve client business challenges. During his career, he has guided thousands of companies ranging from the Fortune 500 to start-up enterprises assessing the competitive environment for the full suite of technology solutions.
Level Beginner Delivery Group Internet-Based
CPE(NASBA Category) Business Management & Organization Reviewer Wade Tetsuka, CPA
CAE (Field of Study) Administration CPE/CAE Credits 1.5
Prerequisites and advance preparation needed None Cost $0.00
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