S102: Symposium Session #2: IT Zen – How to Create Harmony Across Leadership, Business and Technology
Wednesday, June 22, 2022
11:15 AM - 12:15 PM (EASTERN TIME)

Organizations rely on technology to fulfill their mission, deliver quality service to their members and customers. Everyone talks about “IT is everyone’s business”, yet organizations continue to struggle to find true IT Zen – why? Ben and Gretchen will discuss their experience and observations to help organizations figure out what may be interfering with a more harmonious experience for customers and staff and the systems that support them.

Learning Objectives
  • Identify and discuss the the barriers to IT Zen
  • Define the role of is business leaders
  • Discuss the relationship of IT and technology resources
Ben Muscolino
Founder & CEO, AMS Geek
Ben Muscolino is 5 x Founder & 6 x CEO of technology product and services companies; Entrepreneur, Investor, Sales, Channel Sales and Brand Marketing Expert. Ben is also well known consultant in the Association, Nonprofit, Government and Cyber industries and avid speaker and content leader at events across the country since 2009. He is an active member or board member of multiple organizations including the American Society of Association Executives (ASAE), the Society for Information Management (SIM), the Northern Virginia Technology Council (NVTC) as a Member and Executive Council Member, the Rochester Ataxia Foundation Member of the Board of Directors and more.
Gretchen Steenstra
Director, Client Strategy/Strategic Consultant, DelCor Technology Solutions
Gretchen works with client staff members to identify business objectives and related needs when they are including technology as part of the solution. Together, they gain an understanding of how to connect business needs to technology resources. Her projects at DelCor range from technology leadership/CIO, assessing and selecting new technology management systems, and project management.
Level Intermediate Delivery Group Internet-Based
CPE(NASBA Category) Information Technology Reviewer Wade Tetsuka, CPA
CAE (Field of Study) Operations CPE/CAE Credits 1
Prerequisites and advance preparation needed 1 years operations experience. No advance preparation required Cost $0.00
Refund and Complaint Resolution Policy:

U.S Transactions Corp. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: